Frequently Asked Questions

How long will it take for my order to arrive?

For all orders we offer express shipping via Startrack Courier Express which takes approximately 2-3 days to arrive to most destinations around Australia. This may vary depending on your location. Please also allow an additional 2-3 days for us to process your order before it is shipped. You can view our Shipping page to find out more information.

Where do you ship to?

We ship to all locations within Australia.

What payment methods do you accept?

We accept all major forms of credit cards for payments, as well as PayPal and Zip Buy Now Pay Later.

What is your return policy?

If your items are faulty or if you change your mind, we will happily exchange or refund your items. Please see our Returns Policy page for more information.

How long does it take for my refund to be processed?

Please allow up to 7 business days for your refund to be processed.

How can I track my order?

When your order ships, you will receive an email with a tracking link. Use this link to track your order.

Is it possible to change or cancel my order?

In most cases if you contact us within 24 hours, we will be able to change or cancel your order, however this may not apply to all orders.